Pierre Hotel awarded Five Diamond rating
The Pierre Hotel, a union shop, has been awarded a 2010 AAA Five Diamond rating, which places it in an elite group of only 113 hotels in North America and the Caribbean. Fewer than one per cent of the over 31,000 AAA-approved properties receive this extraordinary rating. In the United States, New York City and Las Vegas are the two cities with the most AAA Five Diamond hotels, with seven each.
To achieve an AAA Five Diamond rating, staff are expected to provide "meticulous service, exceeding guest expectations and maintaining impeccable standards of excellence." According to the AAA Four and Five Diamond Service Expectations, staff at a Five Diamond hotel must "exhibit sincerity and polish," they must be "knowledgeable" and "conversant," they must be "warm and sincere," and they must "anticipate a guest's needs" with a "sincere desire and compliance."
Pierre general manager Heiko Kuenstle said of the rating, "It is a tribute to our staff and our pursuit of excellence."
In New York City, all seven of the AAA Five Diamond hotels employ union members. The Four Seasons, the Mandarin Oriental, the Peninsula, the Plaza, the Ritz-Carlton New York at Battery Park, the Ritz-Carlton Central Park, and the Pierre all received the five-diamond rating. That all seven employ members of the NY Hotel Trades Council is a testament to the quality and hard work of the members of this union. Of the seven Five Diamond AAA hotels in Las Vegas, the Bellagio, the Encore, the Four Seasons, Skylofts at the MGM Grand, and the Wynn, are union shops.
The Pierre Hotel NYC has Five New Diamonds. PR Newswire, November 17, 2009.
2010 AAA Diamond Research. AAA Newsroom.
Lodging Requirements and Diamond Ratings Guidelines. AAA Newsroom.
