Contacting Your Union During This Health Crisis

Due to the coronavirus pandemic, our office on Eighth Avenue is closed until further notice. Our staff is working via online and telephonic links from their homes. 

Your Union continues to operate throughout this crisis. To reach the Union, call (212) 245-8100 and leave a voicemail message using the appropriate routing link (listed below), and someone will return your call as quickly as humanly possible. Nearly all calls are being returned the same day they are received.

Department Phone
NYHTC Main Phone (212) 245-8100
To reach your business agent for questions regarding your contract, healthcare coverage, layoffs and shop closures Press 1
For the HEAT department for other questions about the COVID-19 pandemic, and union news and resources Press 2
For assistance with applying for unemployment insurancePress 3
For questions about dues Press 4
For the Hiring Enforcement Office Press 5
If you are a non-union worker interested in organizing your hotel or casino
Press 6
To be transferred to the Benefit FundsPress 7
For press inquiries
Press 8
And for all other questions, comments, or inquiries Press 9
To submit a job-related question about the coronavirus situation Click here
For issues regarding this website, please write to:
To contact a Union organizer, please Click here

Union Headquarters

Due to the health threat posed by the coronavirus pandemic, the medical director of the Benefit Funds has advised the Union to reorganize our office operations so that members will be able to deal with all the departments of the Union without coming to our headquarters on 8th Avenue. The Union clerical, dues, technical, and other office staff will be doing their work via online links from their homes. So, members should not come to the office except with an appointment.

707 Eighth Avenue (between 44th & 45th Streets)

New York, New York 10036

New York Hotel Trades Council and Hotel Association of New York City, Inc., Employee Benefit Funds

305 West 44th Street (at Eighth Avenue)

New York, New York 10036

If you have questions about eligibility, COBRA, claims, or other questions related to your coverage, you can contact the Benefit Funds at (212) 586-6400. The Benefit Funds has set up a new voicemail system and is experiencing a very high call volume, so it may take several days to get back to you at this time. We ask that you please be patient.

    You can find the appropriate routing number for your call to the Benefit Funds below.


    Phone Number

    Employee Benefit Funds’ Main Phone

    (212) 586-6400

    For workers who worked during the extension period and may be eligible for additional coverage

    Press 1

    For eligibility questions

    Press 2

    For COBRA questions

    Press 3

    For claims

    Press 4

    For Members’ Services

    Press 5

    For legal questions

    Press 6

    For pension and 401(k) questions

    Press 7

    For scholarship and training questions

    Press 8

    For Members Health Assistance Program ("MHAP")

    Press 9