Operations Assistant

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The Hotel Trades Council, AFL-CIO, is the union for hotel workers in the New York State and Northern New Jersey. The union is currently seeking applications for an Operations Assistant.

The operations team works closely with the union’s organizing department as well as departments throughout the organization on program/project management, information management and analysis, logistics, research, office management, receptionist duties and human resources.

If you are interested in making the world a better place, and being a part of the fight for justice, but do not see yourself on the front lines, this may be the career for you.

Please see our recruitment video at: https://www.hotelworkers.org/article/Work-for-HTC.

Qualifications for all Operations positions:

  • Commitment to social justice;
  • 1 - 2 years of applicable work experience preferred;
  • Ability to work under pressure and manage multiple projects simultaneously
  • Ambition to take responsibility for assigned projects;
  • Ability to communicate clearly and professionally;
  • Cooperative attitude and the ability to learn quickly;
  • Ability to pay close attention to detail;
  • Experience researching in databases and on the web;
  • Four-year degree;
  • Bilingual Spanish/Mandarin/Cantonese/Polish a plus;
  • Interest and ability to quickly learn database programs, FileMaker a plus;
  • Familiarity with Mac OSX operating system;
  • Working knowledge of Apple iWork Suite and/or Microsoft Office, especially MS Excel.

Areas of Responsibility include (but not limited to):

  • Assisting with the daily operations of the Organizing department
  • Managing multiple projects from planning to completion;
  • Planning and executing logistics for campaigns, events, and picket lines;
  • Maintaining accurate and up-to-date data in complex databases;
  • Contacting members for various opportunities;
  • Developing database reports and tools for analysis, analyzing the data, and providing executive and managerial staff with reliable recommendations;
  • Developing, supervising, and conducting research projects;
  • Training staff on how to use technology and troubleshooting problems;
  • Helping to create and implement staff policies and procedures;
  • Drafting plans to Improve the efficiency and effectiveness of work procedures;
  • Coordinating work for union website and social media;
  • Becoming expert on union contracts and the hotel industry.


Any successful Operations Assistant who distinguishes him/herself demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas. Salary and benefits:

  • Operations Assistant/Operations Supervisor salary commensurate with experience
  • Excellent benefits and retirement package

Application instructions:

In addition to a resume and references, applicants must include a cover letter. The cover letter should be clear and concise and explain which position you are applying for, the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.

Please refer to individual job postings for any additional application materials that may be required or recommended. The cover letter, resume, references and additional materials should be emailed to: careers@nyhtc.org with the subject line "Operations Assistant Application."


The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.

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