Operations Assistant

Who we are:

HTC is the union of hotel and gaming workers in New York and New Jersey. We are widely recognized as the most powerful union in this industry in the world, with the best contracts. Our largely immigrant membership enjoys a middle class lifestyle that is unheard of in an industry where workers are generally exploited and living in poverty. The children of our members have the opportunity to go to college and become professionals because of their parents’ hard work.

Unlike most unions, our membership is expanding, and in the last ten years our membership has grown from 25,000 to over 40,000. In state and local politics, we are famous for our clout and for “punching above our weight.” That’s because our membership loves their union and actively volunteers more than most union members. This is largely due to the fact that we are very serious about having an excellent, talented staff.

If you want to fight for and win social justice, this is the best place to do it.

The Role:

Operations Assistants are vital to the day-to-day operations of the Union. They assist and manage all of the behind the scenes work for the department they are assigned to: maintaining databases, running reports, and organizing logistics to name a few responsibilities. As an Operations Assistant, you will never have a dull moment in the office. The main areas of responsibility for this position, include, but are not limited to:

  • Assisting with the daily operations of the Union
  • Managing multiple projects from planning to completion;
  • Planning and executing logistics for campaigns, events, and picket lines;
  • Maintaining accurate and up-to-date data in complex databases;
  • Receptionist duties;
  • Developing database reports and tools for analysis, analyzing the data, and providing executive and managerial staff with reliable recommendations;
  • Developing, supervising, and conducting research projects;
  • Training staff on how to use technology and troubleshooting problems;
  • Helping to create and implement staff policies and procedures;
  • Drafting plans to improve the efficiency and effectiveness of work procedures;
  • Becoming expert on union contracts and the hotel industry.


Any successful Operations Assistant who distinguishes themselves and demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.

Required Qualifications:

  • Demonstrated commitment to social justice;
  • Ability to work under pressure and manage multiple projects simultaneously;
  • Ability to communicate respectfully and comfortably with people from diverse backgrounds;
  • Ability to communicate well, both verbally and in writing;
  • Ability to handle physically and mentally demanding assignments;
  • Thorough attention to details;
  • Ability to multitask, work efficiently, be well organized and reliable;
  • Willingness to work long hours, often on short (or immediate) notice;
  • Resourcefulness and talent for problem-solving;
  • Ability to learn quickly and grow into positions of greater responsibility;
  • Persistence and determination;
  • Loyal to the organization with a sense of integrity;
  • Good judgment.

Extra consideration will be given for ANY of the following qualifications:

  • Bachelor's degree;
  • 1-2 years of applicable work experience;
  • Bilingual (in addition to English), especially in Spanish, Cantonese, Mandarin, Vietnamese, Russian, Polish or Bengali;
  • Strong computer skills and the ability to quickly learn new computer programs;
  • Ability to write persuasively, clearly, and concisely;
  • Experience working in the hotel, restaurant, hospitality, or other service industries.


$55,000 - $58,300


Medical, Dental, Optical, and Prescription Drugs with family coverage (including domestic partners), Pension, 401(k), Pre-paid Legal, Flexible Spending Accounts, Life Cycle Benefits, Long-Term Care Insurance, and other benefits.

How to Apply:

Please submit a resume and a cover letter to [email protected] with the subject line “Operations Assistant #OPS#” The cover letter should be clear and concise and explain the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.

The Hotel and Gaming Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.