Operations: Operations Assistant and Operations Supervisor

The Hotel Trades Council, AFL-CIO, is the union for hotel workers in the New York City metropolitan area (including Northern New Jersey) and Capital Region of New York State. The union is currently seeking applications for the following positions within its Operations Department: Operations Assistant and Operations Supervisor. We look to hire the best of the best and are hiring for these positions on a rolling basis.

The operations team works with union leadership, senior organizers, and members doing critical work to support our union's organizing efforts. Operations staff are responsible for project management, updating and tracking information from organizing drives and meetings, preparing materials and overseeing logistics for contract ratifications and other events, corporate and industry research, database information management and analysis, and office management.

If you are interested in making the world a better place, and being a part of the fight for justice, but do not see yourself on the front lines, this may be the career for you.

Please see our recruitment video at: https://www.hotelworkers.org/article/Work-for-HTC

Qualifications for all Operations positions

  • Commitment to social justice;
  • 1 - 2 years of applicable work experience preferred;
  • Ability to work under pressure and manage multiple projects simultaneously
  • Ambition to take responsibility for assigned projects;
  • Ability to communicate clearly and professionally;
  • Cooperative attitude and the ability to learn quickly;
  • Ability to pay close attention to detail;
  • Experience researching in databases and on the web;
  • Four-year degree;
  • Bilingual Spanish/Mandarin/Cantonese/Polish a plus;
  • Interest and ability to quickly learn database programs, FileMaker a plus;
  • Familiarity with Mac OSX operating system;
  • Working knowledge of Apple iWork Suite and/or Microsoft Office, especially MS Excel.

Additional Qualifications for Operations Supervisor

  • Supervisory experience;
  • Project /data management experience.

Areas of Responsibility include (but not limited to):

  • Assisting with the daily operations of the Organizing department
  • Managing multiple projects from planning to completion;
  • Planning and executing logistics for campaigns, events, and picket lines;
  • Maintaining accurate and up-to-date data in complex databases;
  • Contacting members for various opportunities;
  • Developing database reports and tools for analysis, analyzing the data, and providing executive and managerial staff with reliable recommendations;
  • Developing, supervising, and conducting research projects;
  • Training staff on how to use technology and troubleshooting problems;
  • Helping to create and implement staff policies and procedures;
  • Drafting plans to Improve the efficiency and effectiveness of work procedures;
  • Coordinating work for union website and social media;
  • Becoming expert on union contracts and the hotel industry.


Any successful Operations Assistant/Supervisor who distinguishes him/herself demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.

Salary and benefits:

  • Operations Assistant/Operations Supervisor= salary commensurate with experience
  • Excellent benefits and retirement package

Application Instructions

In addition to a resume and references, applicants must include a cover letter. The cover letter should be clear and concise and explain which position you are applying for, the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.

Please refer to individual job postings for any additional application materials that may be required or recommended. The cover letter, resume, references and additional materials should be emailed to:


The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.

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