Web Developer / Help Desk

<< Back to Careers

The Hotel Trades Council, AFL-CIO, is the union for hotel and gaming workers in New York and Northern New Jersey. The union is currently seeking applications for the following position: Web Developer/Help Desk. We look to hire the best of the best and so are always accepting applications for these positions.

This dual role will be primarily responsible for managing user support requests and managing help request tickets. In addition to this, time will be devoted each week to supporting our primary web developer on both internally and externally facing web and DevOps projects. Familiarity and experience with MVC web development and PHP is essential.

In this fast-paced and rapidly changing environment, candidates should be able to work in a team, handle many projects at once while staying organized, and communicate clearly to users with limited technical know-how. An ability to work under pressure and to grasp complex development structures is a necessity.

Please see our recruitment video at:

Responsibilities may include:

  • Support help-desk workflow and maintain responsive communication with users
  • Assist with troubleshooting workstations, including: software installs, printer troubleshooting and resolving user issues
  • Assist with regular maintenance tasks on servers and workstations (Mac/Windows/Linux)
  • Updating and maintaining documentation, both physical & digital, including: asset inventory, software licenses, vendor information, warranties, configurations, and serial numbers
  • Configure and deploy user computers & phones
  • Writing and managing website development
  • Development of OpenSource systems for managing IT infrastructure

Additional consideration given for:

  • Linux server management experience
  • Specific knowledge of Laravel PHP framework
  • Commitment to social justice
  • Multilingual (especially Spanish or Chinese)
  • Experience using FileMaker Pro 6-12
  • Knowledge of Windows XP and 7 desktop support


Any successful member of our team who distinguishes him/herself, demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.

Salary and Benefits

Salary commensurate with experience.

Excellent benefits and retirement package.

Our organization is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are actively encouraged to apply. People of color and women are strongly urged to apply.

Application Instructions:

In addition to a resume and references, applicants must include a cover letter.  The cover letter should be clear and concise and explain which position you are applying for, the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.

Please refer to individual job postings for any additional application materials that may be required or recommended.  The cover letter, resume, references and additional materials should be emailed to:


The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer.  All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.

<< Back to Careers