Operations & IT Support Assistant
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The Hotel Trades Council, AFL-CIO, is the union for hotel workers in the New York City metropolitan area (including Northern New Jersey) and Capital Region of New York State. The union is currently seeking applications for the following position within its IT/Development Department: Help Desk Agent. We look to hire the best of the best and so are always accepting applications for these positions.
For more information about our organization, please see our recruitment video at: http://www.hotelworkers.org/article/Work-for-HTC.
In this key role you would be primarily responsible for managing user support requests and managing help request tickets, as well as working to empower our 100+ users to make the most efficient use of their technology. In addition to this, time will be devoted each week to supporting our network infrastructure, including server management, network monitoring, backups, and making recommendations on DevOps projects.
In this fast-paced and rapidly changing environment, candidates should be able to work in a team, handle many projects at once while staying organized, and communicate clearly to users with limited technical know-how. An ability to work under pressure and to grasp complex development structures is a necessity.
Responsibilities may include:
Additional consideration given for:
Any successful member of our team who distinguishes him/herself, demonstrates commitment and resourcefulness, and develops an understanding of the union and its operations will have numerous opportunities for advancement in a number of interesting and challenging areas.
Salary & Benefits:
Starting salary will be $45,000 - $60,000, depending on experience.
Excellent benefits and retirement package.
In addition to a resume and references, applicants must include a cover letter. The cover letter should be clear and concise and explain which position you are applying for, the specific reasons for your interest in the position, and specify (with appropriate explanation) which of each of the listed qualifications you possess and which ones you do not possess.
Please refer to individual job postings for any additional application materials that may be required or recommended. The cover letter, resume, references and additional materials should be emailed to:
The New York Hotel Trades Council, AFL-CIO, is an equal opportunity employer. All persons regardless of age, race, ethnicity, gender, religious affiliation and sexual orientation are encouraged to apply.<< Back to Careers
HTC-TV Mildred Grossman Photo Exhibit Tavern on the Green Rally At the Negotiating Table in Puerto Rico Americans at Work: Hotel Workers 1958-1960 Victory in Puerto RIco: Our fight in pictures Members celebrate tentative agreement to renew IWA NYHTC at the 1963 March on Washington Combating Racism In The Shops
- Union Hotel Guide